FAQ

At DEVENI, we’re all about making clothes that fit your life. Here’s everything you might want to know. If we missed something, reach out, we’d love to hear from you.

Shipping & Delivery

When will my order ship?
We’ll pack and ship your order within 2 business days, because we know waiting is the hardest part.

Do you offer free shipping?
We offer free shipping on orders over $99 within Australia. Please refer to our Shipping Policy for further details and rates.

Do you ship outside Australia?
Yes. We ship to 28 countries outside Australia, including New Zealand, the United States, the United Kingdom and Canada. International rates are calculated at checkout and delivery usually takes 7 to 14 business days. Any customs duties or taxes are paid by the customer.

Can I track my order?
Absolutely. As soon as your order ships, you’ll get a tracking email. If you can’t find it or need an update, just ask, we’re here.

Fit & Sizing

How do I know what size to get?
DEVENI has an interactive size checker on each product page - you can enter your details and get the most appropriate fit recommendation.

Every body is different, and so are personal preferences. But for a general rule:

• If you’re 176cm or under → Shorter length is for you.
• If you’re 177cm or taller → Regular length usually works best.
• Longer legs + shorter torso? You may still need Regular length if you’re around 172cm or taller.

The best way to know: measure your inseam. It makes all the difference.

Not confident measuring? Our FIT KIT makes it easy - plus you’ll get your $5 off your next order as a thank you.

Do DEVENI jeans need hemming?
No. DEVENI jeans are made at a shorter inseam from the start, so they are ready to wear the day they arrive. The leg keeps its original hem and finishes properly at the ankle.

What inseam are DEVENI jeans?
Women's petite lengths are a 27 inch inseam on the skinny jeans and 29 inch on the wide leg. Men's short length is 27 inch. Regular and tall options run 30 inch on the skinny and slim fits and 32 inch on the wide leg. If you do not know your own inseam, measure from the crotch seam to the floor on a pair that already fits, or use the FIT KIT.

Does the inseam get longer in the bigger sizes?
No. The inseam is the same on every size we make. Many petite ranges add leg length as the waist goes up, which is why they can fit at a size 8 and run long at a size 14. At DEVENI an XL gets the same inseam as an XS.

Do you make jeans for short men?
Yes. DEVENI's men's jeans are built on a 27 inch inseam with a waist range of 28 to 36. The whole jean is cut to a shorter proportion.

What if they don’t fit?
We’re confident they will (fit is what DEVENI is built on). But if not, no stress - we offer easy returns or exchanges within 30 days of delivery, unworn with tags. Some sale items are excluded, see our Returns Policy.

The DEVENI Difference

Why did you start DEVENI?
Because we were tired of clothes that didn’t fit right. Too tight here, too loose there, too long, too short… it was exhausting. So we built DEVENI to solve real problems and give people the confidence they deserve, without needing a tailor.

What makes DEVENI different?
Our designs solve the problems most clothes ignore: waist gaps, tight thighs, awkward lengths. Every piece is stretchy, flattering, and comfortable enough to live in.

Do you offer discounts or promotions?
We love rewarding our community. From time to time, you’ll see exclusive promotions, drops, and early access. The best way to stay in the loop? Join our mailing list or follow us on socials.

Are discount codes able to be applied to bundles?
Discount codes cannot be applied to bundles.

Do you have stockists or a showroom?
Right now, DEVENI is online only (so we can focus on getting fit exactly right). We occasionally run pop-ups or events - join the mailing list so you don’t miss out.

Do you use sustainable or ethical practices?
Absolutely. Respect for people and planet is at the heart of DEVENI. We source responsibly, use ethical production partners, and keep waste low. We’re always working to improve, it’s part of the journey.

How do I care for my jeans?
To keep them looking and fitting their best:

• Wash sparingly
• Wash inside out in cold water
• Use a gentle cycle
• Avoid harsh detergents
• Air dry if you can

These simple steps protect the stretch, colour, and shape so your jeans last longer.

Still have questions?
We’re only an email away. Reach us at info@deveni.com.au