Shipping policy

Shipping Policy

At DEVENI, we aim to provide a seamless shopping experience with fast and reliable shipping. Below are the details of our shipping policy:

Shipping Locations

• We currently ship to Australia and select international destinations.
• If your country is not listed at checkout, please contact us at info@deveni.com.au 

Shipping Rates

• Domestic Shipping (Australia):
• Standard Shipping: $9.95 (Free for orders over $150)
• Express Shipping: $14.95
• International Shipping:
• Rates are calculated at checkout based on destination and package weight.

Processing Times

• Orders are processed within 1-2 business days of purchase.
• Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Times

• Domestic (Australia):
• Standard Shipping: 2-5 business days
• Express Shipping: 1-2 business days
• International:
• Delivery times vary by destination, typically ranging from 7-14 business days.
• Customs processing may affect delivery times.

Order Tracking

• Once your order has been shipped, you will receive a confirmation email with a tracking number and link to track your package.

Customs & Duties

• For international orders, any applicable customs duties, taxes, or fees are the responsibility of the customer.
• DEVENI is not responsible for delays caused by customs.

Undeliverable Packages

• If an order is returned to us due to an incorrect address or failure to collect, we will contact you to arrange redelivery. Additional shipping fees may apply.

Lost or Damaged Packages

• If your package is lost or damaged during transit, please contact us at info@deveni.com.au. We will work with the courier to resolve the issue promptly.

Contact Us

If you have any questions or concerns regarding shipping, please contact us at:
📧info@deveni.com.au